Before explaining the comment accessing SFR messaging and solving common connection problems, we would like to remind you that use of SFR messaging is taken from the official SFR website or their mobile application. Then we show you how to log to their website with a browser, as this is a way we can follow with a cellular phone or computer. However, we strongly recommend that those who use SFR mail with continuity within their phone to download the SFR messaging application, which simplifies, accelerates and secures the usage of SFR Mail.
Existing customers will discover English-speaking Customer Service with sfr mail mon compte somewhat limited. There appears to be an English (and Arab) Customer Support Helpline for SFR at 1026 when dialed in France (or 33()6 1000 1026 from abroad), but according to online forum discussions customers are often redirected to the regular French Customer Service. SFR thus offers only limited English-speaking help online, apart from several discussions in the online forum. You may manage to find someone who speaks English within an SFR boutique, though this may not be guaranteed.
Most of SFR’s automated Customer Care is accessible 24 hours a day, 7 days a week. You can also contact the Live Customer Support which can be available Monday through Saturday from 8 am to 8 pm through a chat, which you will be able to get into using your SFR account.
Should you prefer to talk to someone on the phone, you will need to dial 1023. Note the best times to call are each day between 8 am and 12 pm, or perhaps in the afternoon from 2 pm to 6 pm.
To sign up to get a mobile phone or Internet (with or without television) with SFR, call Selectra at 09 77 55 72 27 (free when dialled from a fixed telephone line) or request a free callback to reach English speaking customer service. You can find out more about SFR offers and the way to sign up for a plan inside our help guide to SFR in France.
Obtain an SFR Boutique Close To You
SFR operates hundreds of boutiques across France, so you will be able to look for a physical location near you. You can find the address for your SFR shop in your area in this online directory (in French).
If you are comfortable reading French, you may find SFR’s online Customer Care a much more efficient option compared to the telephone, as it enables you to avoid lengthy time used on hold.
Existing customers can request assistance within their online personal space (Espace Client SFR). You will get received your internet credentials inside the documents accompanying your subscription, though SFR can resend a username/password for those who have forgotten them. In your Espace Client you will find these services:
We recommend calling SFR or submitting a client service request online for timely responses for your questions and concerns. However, cellular phone cancellations and for official complaints needs to be sent by post.
To cancel your mobile plan with SFR, you will have to send a letter by recommended post (lettre recommandée avec avis de réception). The cancellation letter (lettre de résiliation) that you send to SFR must contain your full name (prénom, nom de famille), your bank account number (identifiant abonné), as well as your account ID (numéro de Ligne de l’abonné). Send your cancellation letter (don’t forget to request an avis de réception on the post) for the following address:
You will additionally must send a lettre recommandée avec avis de réception to SFR in order to cancel a web plan with them. You should provide a minumum of one month’s notice to cancel a web plan, and will have to pay a penalty if cancelling before 12 months on the contract. The lettre de résiliation must contain your full name (prénom, nom de famille), your bank account number (identifiant abonné), as well as your account ID (numéro de Ligne de l’abonné), combined with the date for cancellation. The cancellation letter can be delivered to:
Your first strategy if you have a complaint with sfr mail messagerie is always to contact their customer service, either online or over the phone (1023). Should you be not able to resolve the problem and would like to create a formal, chcsyy complaint, send a letter towards the relevant customer service postal address:
If you are unable to resolve your complaint through SFR’s regular customer support, you can send a letter to SFR’s mediation service, referred to as Service National Consommateur. The letter has to be sent by recommended post (lettre recommandée avec avis de réception) in order to become treated.